Customer Service:
support@crafta.com       
  
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Fully integrated: PayPal, Master Card, Visa, American Express, Discover, Checks and Money Order
How to Order Shipping Info Return Policy
Payment Methods F.A.Q. International Orders



How to Order

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Ordering at Crafta.com is very easy and secure.  We have joined with Yahoo to make your online shopping convenient and safe..  You don't have to register to shop online with us, and if you're a Yahoo user, it's even easier.  We can also take your orders over the phone, toll free, by fax, email or regular mail.  Our order Desk with live operators is open from 9 am to 5 pm Pacific Time, Monday thru Friday: 1-760-890-5680. Please DO leave message in our voice mail box if we fail to pick up. We'll get back to you the first chance we get.

Return Policy

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All returns must be authorized within 14 days of receiving the order. If you are not satisfied with your purchase, we’ll gladly replace or refund your purchase as long as the product had not been used and still are in its original packaging. Please call or email us for Return Authorization Number. Customized items such as invitations, printed ribbons, centerpieces and ready-made bows are not returnable. ALL SALES ARE FINAL AND NO RETURNS ARE ACCEPTED ON CHRISTMAS AND HOLIDAY ITEMS. PRINTED RIBBONS, INVITATIONS, CENTERPIECES, HAND-MADE FAVORS AND READY-MADE BOWS ARE NOT RETURNABLE.. All glass items have 2 business days to call to receive return authorization number. Picture proof of broken glass items may be required before re-ship or issuing a credit All shipping charges are non-refundable. Please call our customer service at 1-760-890-5680 or email crafta.support@gmail.com to get your return authorization number.


Payment Methods

American ExpressDiscoverMaster CardVisaPayPal

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We accept all major credit cards, money order and PayPal

Preferred method of payment is by credit card which is the the easiest and is absolutely secure.  Your credit card account will not be charged at the time of order but at the time of shipment.

If you wish to pay with money order, choose 'Purchas Order' for your payment method option we'll ship your order once we receive your money order.  Send it to
       eAlpha Ent. DBA Crafta.com
       40 W. 5th Street
       Calexico, CA 92231

Institutional Buyers can also choose 'Purchase Order' option and we'll email you the Invoice with which you can send us the payment.

Pay Pal is also a secure way to pay as it protects the buyer as well as the seller. Pay Pal is intergrated for your convenience during your check-out process

We'll also send you a Pay Pal invoice if your payment is not posted within 24 hrs.

Visit PayPal for in-depth explanation of how PayPal works.

. What is PayPal?
              . Is PayPal secure?
              . Does it cost money to sign up for PayPal?
              . How do I sign up?
              . How do I use PayPal to send a payment?
              . I received a payment through PayPal. Now what?
              . Is PayPal available internationally?
              . What is the difference between Personal, Premier, and Business accounts?
              . What if I've forgotten my password?
             
              Source URL: https://www.paypal.com/cgi-bin/webscr?cmd=_help-ext&source_page=_help-ext

Call our customer service @ 1-760-890-5680 if you have any additional questions about our payment processing methods.

Thank you.

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Contact Us.


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If you have any questions about any of our products or our policy, please feel free to contact us (760) 890-5680 or email us support@crafta.com

Customer Service Hours
M-F  9 am to 5 pm : PST

If we don't pick up the phone, please DO leave message and we'll get back to you.