Customer Service:
support@crafta.com       
  
Search:
Fully integrated: PayPal, Master Card, Visa, American Express, Discover, Checks and Money Order
FAQ – Frequently Asked Questions

Do you have printed catalog?

How do I use Discount Coupon Code?

It says the items is Out-of-Stock, when do you re-stock and can I still order it?

What is the Customization Charge on my order?

Is the color on the picture correct?

Do you sell wholesale?

Qty. discount price is not being reflected in my shopping cart. Why?

I’m a re-seller. Do I have to pay sales tax?

How long does it take you to ship my order?

How much do you charge for shipping?

What shipping services do you offer?


Is there a minimum order amount required?

Why don’t I see a certain item any more?

How long does it take for you to replenish out of stock items?

Do you accept Checks, Money Orders or PayPal?

What is your return policy?

When do I receive my refund for my return?

Do you sell invitation cards?

Do you have C.O.D.?

Can I order over the phone?

What are your business hours?








Do you have printed catalog?

    No. In order to provide the best price possible, all our products are listed on-line and we don’t mail out printed catalogs.
    <<- back one

     

How do I use a Discount Coupon Code?

    When you're ready to check-out after adding product(s) in your shopping cart, proceed to Secured Checkout page. After you provide your shipping address and click to continue, you'll see a coupon code box under payment information boxes. Type in the discount code you were provided and discount will be reflected on your total. Remember, some coupons will not be applied on all products and the discount rate is different from one coupon to another so be sure to read the terms on each coupon code.
    <<- back one

The item says Out-of-Stock

    Normally, an Out-of-Stock item will be re-stocked within a couple of weeks and will be available to order. However, some items might get re-stocked. In most cases, we can special order these items. Call our customer service at 760-890-5680 or email us at support@crafta.com..
    <<- back one

     

What is the Customization Charge on my order?
    On a customized items such as ribbons or napkins with personal information printed, we charge an one time charge to set up the plaque.
    <<- back one


Is the color on the picture correct?
    The color of an item shown on your computer monitor may vary from the color of the actual product. We try our best to represent the true color of an item; however certain things are out of our control such as your monitor settings. PLEASE BE ADVISED that matching a particular color from the picture on your computer monitor screen to the actual product is difficult. Please allow for a slight variation in color schemes. Thank you.
    <<- back one


Do you sell wholesale?

    There are several ways you can take advantage of discounts for you business or large orders. We have a Volume Discount Program which can work same as wholesale pricing. Click here’s more info. http://store.crafta.com/whole-sale.html We are currently listing more items with quantity discounts. These items will have multiple pricing depending on the quantity you purchase. Or just call us or email us at support@crafta.com with item number and quantity you need and we'll be glad to give you a wholesale quote.
    <<- back one

     

Qty. discount pricing not reflected in shopping cart.
    The multiple prices set forth are for the same item in the same color. If you select different colors within the same item, they will not count as the qty. qualified for discount.
    <<- back one


I’m a re-seller. Do I have to pay sales tax?
    We do not charge sales taxes for customers outside of California. If you have business within California and provide us your Seller’s Permit, we will not charge sale tax
    <<- back one.


How long does it take you to ship my order?
    Orders are shipped out within 2 business days (Monday thru Friday). You’ll receive your order depending on the shipping service you choose.
    <<- back one


How much do you charge for shipping?
    We charge ONLY what our shipping carriers charge us. And we don’t charge any extra handling charges.
    <<- back one


What shipping services do you offer?
    Shipping services we offer are, UPS Next Day, 2nd Day, Three Day Select, UPS Ground, US Postal Priority Service, First Class Mail (Regular Mail) and International Shipping. Click here for complete shipping policy. http://store.crafta.com/shipping2.html
    <<- back one


Is there a minimum order amount required?

Why don’t I see a certain item any more.
    When an item becomes out of stock, it’s hidden from display. They’ll still show up on our search.
    <<- back one


How long does it take for you to replenish out of stock items?
    It depends on the item. Most of our products are re-stocked every two weeks. However, some items such as Mexican Imports can take up to 3 months. Please email or call us with items number for re-stock date.
    <<- back one

Do you accept Checks, Money Orders or PayPal?
    Yes. If you wish to pay with anything other than a credit card, choose Purchase Order as your Payment Method Option and we’ll process and ship your order when we receive your payment. PayPal option is also available during the checkout which will take you to secired PayPal site. Our Pay Pal account is support@crafta.com
    <<- back one


What is your return policy?
    All returns must be authorized within 14 days of receiving the order. If you are not satisfied with your purchase, we’ll gladly replace or refund your purchase as long as the product has not been used and is still in its original packaging. Please call or email us for a Return Authorization Number. Customized items such as invitations or printed ribbons are not returnable. All shipping charges are non-refundable. Please call our customer service at 1-760-890-5680 or email support@crafta.com to get your return authorization number.
    <<- back one

     

When do I receive my refund for my return?
    We process all refunds within 24 hours of receiving your return package. If you paid using credit card, refunds will be posted back in your credit card account and this process takes 3 to 4 business days depending on your credit card company. If it has been longer then 5 business days, and the funds are still not showing on your credit card, please contact us and we will provide you with the transaction ID so that you can contact your issuing bank and inquire about the funds.
    <<- back one


Do you sell invitation cards?

    Hand made invitations are our specialty. Please visit our Invitations Page to see some of our unique styles. We also sell everything you need to make your own invitations.
    <<- back one


Do you have C.O.D.?



Can I order over the phone?
    Yes. Please write down Item code shown on our product page before calling in with your orders.
    <<- back one




What are your business hours?
    Our online store is open 24 hours 7 days a week. Our order and customer service desk is open Monday thru Friday, 9 am to 5 pm,Pacific Time.
    <<- back one